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General information

Check below for frequently asked questions

Sprout is a service of Cullman Electric Cooperative, offering high-speed fiber-optic internet service to homes and businesses across the region.

Fiber internet uses advanced fiber-optic technology to deliver fast, consistent connections with symmetrical upload and download speeds. This makes it ideal for streaming, working from home, gaming, online learning, and connecting multiple devices at once.

Sprout Fiber Internet is a service of Cullman Electric Cooperative. As a member-owned cooperative, Cullman Electric built Sprout to bring reliable, high-speed fiber internet to the communities it serves. That means Sprout isn’t owned by a national telecom company—it’s operated by a local team committed to providing excellent service to our members.

Sprout Fiber Internet is a service of Cullman Electric Cooperative. As a member-owned cooperative, Cullman Electric built Sprout to bring reliable, high-speed fiber internet to the communities it serves. That means Sprout isn’t owned by a national telecom company—it’s operated by a local team committed to providing excellent service to our members.

By connecting our substations and offices with fiber optic internet, we will create a smarter grid that will provide Cullman Electric Cooperative with more automation capabilities, ultimately increasing the reliability of our electric service to our members.

This endeavor also falls in line with our mission to power communities and empower members. Quality internet today is the electricity of the 1930s and 1940s. In 1930, fewer than 10% of farms had access to electricity. Much like our cooperative did with electricity more than 80 years ago, we’re now providing reliable, affordable true high-speed internet to our subscribers.

Sprout Fiber Internet is an investment in our communities for generations to come.

Sprout Fiber Internet is built to provide fast, reliable internet service for homes and businesses across the Cullman Electric Cooperative service area. Because Sprout uses fiber-optic technology, subscribers enjoy symmetrical speeds, consistent performance, and the ability to connect multiple devices without slowdowns.

Unlike many national providers, Sprout is locally operated and supported by a team based right here in our community. That means dependable service, straightforward pricing, and support from people who care about the members we serve.

For many families and businesses across Cullman County and neighboring Winston County, Sprout offers the combination of speed, reliability, and local service that makes fiber internet an easy choice.

It won’t! Sprout Fiber Internet is billed separately from electric service. Members will see no change to their monthly electric bill because of Sprout. Only subscribers of Sprout will get a bill for their internet service.

Sprout Fiber Internet is primarily built within the Cullman Electric Cooperative service area. Construction is ongoing, and new neighborhoods and communities are added regularly as fiber expansion continues. If your home or business is outside the current service area, you can still check availability and join the interest list. As Sprout grows, availability may expand to additional nearby communities.

Sprout is available in many areas served by Cullman Electric Cooperative, with new neighborhoods and communities coming online as construction progresses.

The best way to find out if Sprout is available at your home or address is to visit our Check Availability page and enter your 911 service address. If service is not available today, please provide us your contact information within the form and we’ll notify you once service becomes available.

Fiber is the fastest and most reliable internet connection available. It is the latest, most advanced technology. Because Sprout is a direct wired fiber connection, speeds of up to 2 Gig are possible (that’s 2,000 Mbps or megabits per second), offering enough bandwidth to support your whole business or household. Internet over fiber helps businesses operate efficiently and competitively. It powers advances in health care and education. It even enhances entertainment with ultrafast video streaming (no buffering) and gaming (no lag) and makes working or schooling from home possible.

Once service is available at your address and your order is placed, installations are typically scheduled within 10-14 business days. During installation, a technician will run fiber to your home and set up our equipment, taking care to ensure it is placed in an area that will deliver maximum speed and connectivity. Most installations are complete within a couple of hours.

We offer three residential packages: Silver, Gold, and Platinum. Silver has upload and download speeds of 300 Mbps for $59.99 per month. Gold is our 1 Gig for $79.99 per month, and Platinum is our 2 Gig for $119.99 per month. Basic Wi-Fi is included in the monthly price. There is no fee for basic installation, and there are no contracts or data caps. Business plans are available.

You can view current plans and speeds on our Home Services page.

Sprout focuses on providing fast, reliable fiber internet service. Instead of traditional cable TV packages, many subscribers choose to stream television using services such as YouTube TV, Hulu Live, Sling, or other streaming platforms. With Sprout’s high-speed fiber internet, you can enjoy streaming TV, movies, sports, and live programming on smart TVs, streaming devices, phones, and tablets.

Subscriber information

Check below for frequently asked questions

Sprout Fiber Internet is a pay-in-advance service. When you set up your account and made a payment prior to installation, you were paying for your first full month of service. Sprout bills on the 1st of each month for that month’s service. Payments must be made before the end of the day on the 15th of that month. Late fees are applied on the 20th of the month. Accounts that are not paid in full before the due date of the following month are considered delinquent and are subject to disconnection. Accounts that remain delinquent will be closed for non-payment and are subject to collections.

Sprout provides a standard Wi-Fi router at no additional charge. Upgrades are available to extend coverage or use advanced features. Our routers are fully managed and serviced by us, allowing you to receive regular updates, replacement of old equipment when needed, and remote troubleshooting through our 24/7 tech support hotline.

Customers who wish to use their own router may do so as long as it is compatible with the service. Our support team can work with you to determine which option will be best.

You can manage most aspects of your account using the self-service Sprout account portal. From here you can:

  • Make payments
  • View/print statements
  • Set up or update auto payment information
  • Update or add contact information
  • Manage billing alerts and notifications

…and more!

For other account changes, you may need to contact us.

See Change or Cancel Service.

If you experience issues with your internet service, our local support team is here to help. We have 24/7 tech support available to our subscribers by calling 256-737-3200. You can also contact us via email, your customer portal, or by using the chatbot.

Our network operations team also monitors the system to keep service running smoothly for subscribers across the network, and they are always available around the clock – nights, weekend, even holidays.

To request your private app data be removed or deleted, please use the contact us form to make a written request. Include your name, account number, service address, and the specific data you wish to have removed or deleted.

Sprout has a few different places where passwords may be stored. You may have different passwords for each, and they may have difference recover/reset procedures.

  • Sprout account portal: this is your online billing portal. You can request a link to reset your password on the sign-in page.
  • Wi-Fi app: this is your “remote control” to your Wi-Fi network. Download the app from the Apple or Google Play store. You can request a link to reset your password on the sign-in page.
  • Wi-Fi network: this has the password you give to family and guests to access your Wi-Fi. This password can be viewed or changed within your Wi-Fi app.

If you still need assistance, please contact us.

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