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Frequently Asked Questions

General Information About Sprout

What is Sprout Fiber Internet?

Sprout Fiber Internet is the name of Cullman Electric Cooperative’s high-speed fiber internet service.

Why is Cullman EC offering internet service?

By connecting our substations and offices with fiber optic internet, we will create a smarter grid that will provide Cullman Electric with more automation capabilities, ultimately increasing the reliability of our electric service to our members.

This endeavor also falls in line with our mission to power communities and empower members. Quality internet today is the electricity of the 1930s and 1940s. In 1930, fewer than 10% of farms had access to electricity. Much like our cooperative did with electricity more than 80 years ago, we’re now providing reliable, affordable true high-speed internet to our subscribers.

Sprout Fiber Internet is an investment in our communities for generations to come.

Why do I want fiber internet over other technologies?

Fiber is the fastest and most reliable internet connection available. It is the latest, most advanced technology. Because Sprout is a direct wired fiber connection, speeds of up to 2 Gigs are possible (that’s 2,000 Mbps or megabits per second), offering enough bandwidth to support your whole business or household. Internet over fiber helps businesses operate efficiently and competitively. It powers advances in health care and education. It even enhances entertainment with ultrafast video streaming (no buffering) and gaming (no lag) and makes working or schooling from home possible.

How do I find out if Sprout Fiber Internet is available in my area?

Visit our Check Availability page and enter your 911 service address to see if your location is available for service now, is included in our build-out plan for this year or is part of a future phase area. If service is not available today, please provide us your contact information within the form and we’ll notify you once service becomes available.

How much does Sprout cost?

We will offer three residential packages – Silver, Gold, and Platinium. Silver has upload and download speeds of 300 Mbps for $59.99 per month. Gold is our 1 Gig for $79.99 per month, and Platinum* is our 2 Gig for $119.99 per month. Basic Wi-Fi is included in the monthly price. There is no fee for basic installation and there are no contracts or data caps.

Business plans are also available.

*Platinum is available in limited areas.

Who owns Sprout Fiber Internet?

Sprout Fiber Internet is a service provided by Cooperative Connection, a subsidiary company owned and managed by Cullman Electric Cooperative. The co-op’s employees, management, Board of Directors, and contractors are building and supporting Sprout Fiber Internet.

How will this affect my electric bill?

Sprout Fiber Internet is billed separately from electric bills. Members will see no change to their monthly electric bill because of Sprout. Only subscribers of Sprout will get a bill for their internet service.

How do you decide which areas get Sprout and when?

We realize the need for reliable internet service is real in today’s world and we are working hard to bring it to all 36,000+ co-op members. We started Sprout Fiber Internet in 2020, knowing it would take approximately 5 to 7 years to fully build out to our entire service area. We plan one year at a time, using 5 Factors to guide our decision processes. Each fall we announce which areas will be included in the upcoming year’s expansion plans.

Subscriber Help

When is my Sprout bill due?

Sprout Fiber Internet is a pay-in-advance service. When you set up your account and made a payment prior to installation, you were paying for your first full month of service. Sprout bills on the 1st of each month for that month’s service. Payments must be made before the end of the day on the 15th of that month. Late fees are applied on the 20th of the month. Accounts that are not paid in full before the due date of the following month are considered delinquent and are subject to disconnection. Accounts that remain delinquent will be closed for non-payment and are subject to collections.

How do I make changes to my account, like upgrading my service or updating my contact information?

You can manage most aspects of your account using the self-service Sprout Account Portal. From here you can:

  • make payments
  • view/print statements
  • set up or update auto payment information
  • update or add contact information
  • manage billing alerts and notifications
  • and more!

For other account changes, you may need to contact us.

My Sprout service is not working? Who do I call?

We have 24/7 tech support available to our subscribers by calling 256-737-3200, option 5, option 3.

How do I request my Sprout Fiber Internet App data be removed or deleted?

To request your private app data be removed or deleted, please use the contact us form to make a written request. Include your name, account number, service address, and the specific data you wish to have removed or deleted.

I've forgotten my password. Can I recover or reset it?

Sprout has a few different places where passwords may be stored. You may have different passwords for each and they may have different recover/reset procedures.

  • Sprout Account Portal – this is your online billing portal. There is a link to reset your password.
  • Sprout Fiber Internet App – this is your “remote control” to your Wi-Fi network. Download the app from the Apple or Google Play store. There is a link to reset your password.
  • Sprout BLAST Wi-Fi Router – this has the password you give to family and guests to access your Wi-Fi. This password can be viewed or changed within the Sprout Fiber Internet app under My Network.

If you still need assistance, please contact us.