Review these questions and use your Sprout Fiber Internet to troubleshoot first. It may not only fix the issue but save you a bunch of time and assist our tech support team if you already know the answers.

• Are any devices online or is the issue isolated to one device, one website, or one area of the home?
• Do you have power to the Wi-Fi router? What color are the lights?
• Has any equipment or cabling been damaged, moved, or unplugged?
• When completing a speed test within the Sprout Fiber Internet App, what are the results?
• Are the non-working devices connected to the correct network if multiple networks are set up?

Information about both planned outages and system maintenance windows are sent via email and text messages to the primary subscriber. The network team also sends emails and text messages proactively during unexpected outages like storm or line damage. Please check your messages to see if you’ve been notified of an outage in your area. Major outage updates are also communicated on social media, but posts, comments, and messages are not valid ways to report an outage and are not entered into the outage management system.

Be sure to keep your contact information up to date on your account and opt-in to notifications.